Abode Ltd (Abode) is committed to protecting your information. We will handle your personal and health information in accordance with applicable privacy and health information laws, including the Privacy Act 2020, and the Health Information Privacy Code 2020.This Statement explains how Abode may collect, use, store, or disclose your personal information (information that is capable of identifying you as an individual) when you visit and interact with this website. This Statement also describes the way in which you may access or correct the information we hold about you, and how to contact us if you have any complaints in relation to your privacy.
We collect information you choose to provide when you visit our website. This may include:
The content of any electronic forms you submit via this website,requesting services or information or asking us to take some action
Information submitted if you participate in a survey; or
Any messages or comments you submit via this website or to our email address displayed on the website. This may include personal information such as your name, email address, telephone number.
We will only use your email address to respond to you we will not disclose the address to any other party without your consent unless required or authorised by law.
How we collect your personal information
We will only collect your personal and health information where you have consented, or otherwise in accordance with the law.
We will usually collect your personal information directly from you through your interactions with us. This might be through direct communication between you and our staff or contractors, or your submission of a registration form or other online form using our website.
We may also collect information about you from a third party such as Te Whatu Ora, your GP, or other health professionals or persons involved in your treatment, family members or other persons you have authorised to provide your information to us (such as a legal representative or guardian) where this is permitted by the law.
If you are applying for a job with us we may collect your personal information from your referees and through required screening checks such as a police check.
Web statistics data collection
We use common internet technologies such as google analytics and cookies to track and measure visits to our website. Google analytics anonymously tracks how visitors to our website interact with the site including how long they are on the site, where they came from and what they did on the site. We do not match any data collected by GoogleAnalytics with any personal information.
The cookies used on this website are enabled by default. If you do not wish to have cookies placed on your computer, you can turn them off in your web browser.
Where this is permitted by law, we may also collect technical information related to your interaction with our website (this may include your internet protocol (IP)address, browser type and version, time zone setting and location, operating system and platform, and other technology) from the following parties: analytics providers such as Google; advertising networks; and search information providers.
How we use or share your personal information
We collect this information where this is necessary for our functions and activities, including providing services to you. This may include:
to provide you with health or support services;
to provide you with information regarding our services;
to arrange appointments, billing and payment with you for our services;
to monitor and improve our services, including for research, planning, service development, security and testing;
purposes connected with the operation, administration, development, or enhancement of this website;
to obtain your consent to the above services and activities; and
any other purposes required or authorised by law.
We may also use your personal information for purposes which are directly related to these main purposes, in circumstances where you would reasonably expect us to use your information for these purposes. This includes for monitoring and quality improvement purposes, complaint management and
We may share your personal information to our employees and contractors in order to provide you with our services. We may also disclose your personal information to persons outside of Abode, such as:
other health service providers where this is necessary for your ongoing care and support and/or further treatment options;
Funders or your insurer in relation to the services you are provided with under our funding arrangements or your insurance policy.
We will not share your personal information to any third parties unless you have consented, we are otherwise permitted or required to do so by law, or as set out in this Statement.
We will not use or share your personal information for other purposes unless you have consented, or we are otherwise permitted or required to do so by law. You are not required to disclose your personal information to us. However, if you do not provide the information requested, we may not be able to provide you with appropriate services, relevant information about our services, or fulfil any other applicable purposes of collection.
Feedback, information request form and email
We may keep the content of any feedback form, information request formor email or other electronic message from you. We will only use or disclose anypersonal or health information provided as set out in this Privacy Statement,with your consent or as authorised or required by law. We do not use your information to add you toany mailing list without your consent
If you have previously agreed to receive such marketing communications, but no longer wish to receive such marketing communications you can contact us using the contact details below to modify your preferences, or you can simply opt-out of such communications using the instructions or opt-out link provided in the marketing communication sent to you.
Withdrawing your consent
You may withdraw your consent to any particular uses or disclosures of your personal information at any time. You may notify us of any change in your consent using our contact details listed below.
How we protect your information
We take steps to protect the information you provide us and that we hold about against misuse, interference, loss, and unauthorised access, modification or disclosure.
When your personal information is no longer required to be retained under law we will take steps to securely destroy the information or to ensure that the information is permanently de-identified.
We comply with the mandatory ‘notifiable privacy breach’ scheme under the PrivacyAct 2020. If we have reasonable grounds to believe that we have experienced a notifiable privacy breach, we will promptly notify the Office of the Privacy Commissioner and affected individuals about the breach in accordance with the requirements in the Privacy Act 2020.
Access to and correction of your personal information
You can request to access the personal information that we hold about you using our contact details below.
We take all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up-to-date and complete, relevant and not misleading.However, if you believe that the personal information we hold about you requires correction, you may request that the information be corrected using our contact details below.
If we refuse your request for access or correction, we will provide you with reasons for the refusal in writing, and details about how you may seek review of our decision.
Privacy related questions and complaints
We respect your privacy and we take all complaints and concerns regarding privacy very seriously.If you have any questions, concerns or complaints about privacy-related issues please contact us at the details set out below.
How to contact us
If you would like to contact us regarding any privacy matters, or have any concerns or wish to make a complaint relating to your personal or health information please contact us using the following details:
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Talk to us today and find out how we can support you or your loved one to live a happy, safe and independent life at home.
Abode provides in-home care across Auckland, New Zealand. Our team of qualified nurses and professional home carers create a customised medical or home help plan to keep you safe and independent in the comfort of your Abode.